Returns & Refund Policy
Last updated: [25/12/2025]
At Sri Trikovi Private Limited (“we”, “our”, “us”), customer satisfaction is important to us. This Returns & Refund Policy explains the conditions under which products may be returned and refunds processed.
1. Eligibility for Returns
You may request a return if:
- The product is damaged, defective, or incorrect at the time of delivery.
- The return request is raised within 7 days from the date of delivery.
- The product is unused, unwashed, and in its original packaging with all tags, accessories, and invoices intact.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Items damaged due to misuse, neglect, or improper handling by the customer.
- Products marked as “Non-Returnable” or “Final Sale” at the time of purchase.
- Personal care, consumable, or customized products (if applicable).
3. How to Request a Return
To initiate a return:
- Email us at [in**@********vi.com] within 7 days of delivery.
- Provide your order number, reason for return, and clear photos/videos of the issue.
- Once approved, we will arrange a pickup or provide return instructions.
4. Return Pickup & Shipping
- For damaged, defective, or incorrect products, return shipping will be free of charge.
- For other approved returns, shipping charges may be borne by the customer.
- Pickup availability depends on serviceability of your location.
5. Refund Process
- After receiving and inspecting the returned product, we will notify you of approval or rejection.
- Approved refunds will be processed within 5–7 business days.
- Refunds will be credited to the original payment method.
6. Replacement Policy
- If you prefer, we may offer a replacement instead of a refund, subject to stock availability.
- Replacement orders are processed once the returned item passes quality inspection.
7. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account or payment provider.
- Contact your bank or card issuer, as processing times may vary.
- If the issue persists, contact us at [in**@********vi.com].
8. Cancellation Policy
- Orders can be cancelled before shipment for a full refund.
- Once shipped, cancellation requests will be treated as return requests.
9. Changes to This Policy
We reserve the right to update or modify this policy at any time. Changes will be effective immediately upon posting on the website.
10. Contact Us
For any shipping-related queries, please contact:
Sri Trikovi Private Limited
Email: [in**@********vi.com]
Phone: [+91-8861311065]
Business Hours: [Mon–Sat, 10 AM – 6 PM IST]